Better World Club

Wednesday, March 17, 2010

Lemon Information

The 2009 Scion XB

Component: Tires
Complaint: Tire placard indicates that tires should be inflated to 35 psi front and 32 psi rear. It should have shown 39 and 37 respectively. Customer drove nearly 18,000 miles on under-inflated tires.

Component: Air bags
Complaint: Air bags did not deploy in collision. Customer was driving approximately 15 mph.

Component: Air bags
Complaint: Air bags did not deploy in collision. Customer was driving approximately 10 mph.

Component: Brakes
Complaint: Customer’s anti-lock brakes did not engage when brakes were applied in snow or heavy rain.

Component: Brakes
Complaint: Brakes did not engage when applied at 35 mph. Customer needed to down shift in order to slow and eventually brake.

Component: Brakes
Complaint: Customer’s brakes froze (literally, during winter in Wisconsin). Problem was addressed by October 2009 brake intake manifold recall.

Component: Accelerator
Complaint: The customer’s accelerator occasionally stuck in the depressed position on a floor mat that had been installed by the customer on top of the manufacturer’s floor mat. The problem was resolved when the additional floor mat was removed.

Component: Electrical System
Complaint: Warning buzzer for key in ignition, lights on, seat belt unfastened, and door ajar states is inaudible. Customer told by manufacturer that the buzzer is just quiet: no electrical fix was available.

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1 Comments:

  • Um, if you're not calling a car a lemon, perhaps maybe you should reconsider the title of "Lemon Information?" Also, a little context about this information would be helpful. For example, (re. the complaint about the Scion), air bags are designed to deploy only under specific conditions--high enough speed, the necessary part of the vehicle impacted, etc. Ten mph may not meet that, and the "customer" ma have slid sideways into something; "customer reports" is not the same thing as actual data.

    And, come on, what's with this complaint about the accelerator getting stuck under a *second* floor mat, added on top of the manufacturer's? Anyone with half a brain and one ear open for fifteen minutes out of the last six months would know that is just plain *dumb*--to imply that the vehicle is thereby a "lemon" is misleading at best. You guys need to learn the difference between the terms "anecdotes" and "data."

    Sometimes it seems all BW does, at least in "Kicking Asphalt," is complain, complain, complain--especially about AAA. Granted, I deplore many of AAA's policies and positions, but, c'mon, you can only beat on that horse so long--you need to be *for* something, not just *against everything*.

    Better World, you can do better!

    By Blogger Tim, At March 17, 2010 2:36 PM  

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