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Auto Roadside Assistance
Bicycle roadside Assistance
Membership Questions
Travel Services and Maps
Auto Insurance

Auto Roadside Assistance

•    Does Better World Club have coverage in my area?
•    How many service providers do you have in my area?
•    When I call, how long does it take for service to arrive?
•    What kinds of vehicles are covered by Better World Club?
•    How many times can I call for roadside assistance?
•    Do I have to be with my vehicle to get service?
•    What if I call for service more times than my membership allows?
•    What can I expect to pay if I have to pay for overage miles?
•    What happens if I need a service that is not covered by my membership?
•    How do I submit a claim for reimbursement?
•    Can I be towed more than once for the same incident?
•    Are there any limitations as to where I can be towed?
•    What is the Arrest Bond Benefit?
•    What is the Legal Defense Benefit?
•    What is the Theft Reward Benefit?
•    What is the Hit and Run Benefit?

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Bike Roadside Assistance

•    What sort of vehicle will be sent for service?
•    Will you pick me up on a trail?
•    Do you provide Bicycle insurance ?
•    Can I combine bike service calls for a total of 60 miles.
•    Do you offer roadside repairs?
•    Where can I get bicycle insurance?

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Membership Questions

•    If I'm currently a member of another emergency roadside assistance company, can I join Better World Club?
•    Who do I call if I have a complaint?
•    How soon after I enroll does my membership become active?
•    How soon will I receive my membership materials?
•    What is your cancellation policy?
•    Can I change my membership level at any time?
•    How do you define "Associate Members"?
•    Do you cover domestic partners?
•    My new car comes with roadside assistance. Why do I need Better World Club?
•    What happened to the gas rebates?
•    Where are my fulfillment materials?

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Travel Services and Maps

•    Do you have maps?
•    How do your trip routings work?
•    Do you offer Amtrak discounts?
•    Do you offer hotel discounts and how do they work?
•    Do you offer discounts on car rentals?
•    What is Emergency Travel Expense Reimbursement and how does it work?

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Auto Insurance

•    What are the different components of insurance coverage?
•    What is no-fault insurance?
•    What is cheaper: no-fault or conventional insurance?
•    What is "collision" coverage?
•    What is "comprehensive" coverage?
•    Should I carry collision coverage?
•    How much liability coverage should I purchase?
•    What about other coverages?
•    Can I get a discount?
•    Why do we ask for your Social Security number?
•    Has Better World researched the environmental records of the insurance companies they represent and work with?

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Auto Roadside Assistance

Q: Does Better World Club have coverage in my area?
YES! Better World Club is connected with a HUGE network of Service Providers in all 50 states, Canada, and Puerto Rico.

We work with one of the most reliable and trusted networks of service providers in the country.

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Q: How many service providers do you have in my area?
Better World Club works with one of the most reliable and trusted networks of service providers in the country. Our highly qualified vendor network is comprised of more than 30,000 towing companies, plus an additional 15,000 service providers (i.e. locksmiths) in the United States, Canada, and Puerto Rico. We guarantee we have service in your area.

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Q: When I call, how long does it take for service to arrive?
Our nationwide average response time is 38 minutes. We aim to respond within 30 minutes in urban areas and 60 minutes in rural ones. Of course, response times will vary according to weather, traffic, and accessibility of location. 

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Q: What kinds of vehicles are covered by Better World Club?
We cover you in any vehicle, not just your own. We cover vehicles that are used for personal use, including cars, vans, and trucks.

You can also be covered on your bicycle or motorcycle or in your RV by purchasing the appropriate membership program add-on.

Vehicles that are not covered include taxicabs; tractors; boats; public conveyance vehicles on display for sale or any other purpose; vehicles used in competition. Commercial vehicles are covered though our fleet program.

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Q: How many times can I call for roadside assistance?
Emergency road and tow service for motorized vehicles covers a maximum of 4 service calls per year, per member. No reimbursement will be provided for the remainder of your membership year if you exceed this limit.

Note: Members may use our dispatch service after they have used up all of their free calls, but subsequent calls will be treated as cash calls with the member responsible for paying for any services at the time they are rendered. In most cases, we can obtain a lower rate than if you call for service yourself.

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Q: Do I have to be with my vehicle to get service?
Yes. You MUST be present with the disabled vehicle to receive service. Service providers cannot provide assistance to an unattended vehicle.

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Q: What if I call for service more times than my membership allows?
Service will be dispatched to your location, but you will be responsible for the cost of all services that exceed your membership limits.

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Q: What can I expect to pay if I have to pay for overage miles?
Basic/Basic PLUS membership includes up to 5 miles of towing at no additional cost. Premium/Premium PLUS membership includes up to 100 miles of towing at no additional cost. Should you require towing beyond your coverage limits, the cost is typically between $3-$4 per mile (optional credit card charge over the phone). Note: It has been our experience that these rates can be considerably higher in some metropolitan areas. For instance, in Southern California (Los Angeles, San Diego) the cost can be as much as $8-12 per mile.

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Q: What happens if I need a service that is not covered by my membership?
We will offer to get you service using a pre-negotiated corporate rate. This rate will be made available to you at your expense. This rate is generally 15 to 70 percent lower than the retail rate in your area.

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Q: How do I submit a claim for reimbursement?
You may request reimbursement for services rendered after your car is disabled and cannot be driven safely under its own power. Full coverage benefits require you call our emergency roadside assistance dispatch center before arranging for service on your own. If, however, you prefer to obtain assistance on your own, Basic Auto members can be reimbursed up to $50, and Premium Members up to $100 per disablement.
In case of a real emergency situation (accident or dangerous situation), call 911.
Notice of claims must be submitted to the Club within 90 days of occurrence and must include information and attachments requested on the claim form. A Claim Form can be found online or by contacting customer service. 

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Q: Can I be towed more than once for the same incident?
No. We will not tow you more than once for the same incident. We do not do "secondary tows" from repair facilities.

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Q: Are there any limitations as to where I can be towed?
Yes.
We do not do "secondary tows" from repair facilities.  You can be towed to your home or a qualified repair facility.

Please note: we do not service vehicles that are already broken down when you join the Club. Motor clubs provide an insurance service, and if members only joined when they needed service, our prices would have to be much, much higher.

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Q: What is the Arrest Bond Benefit?
The club covers members for bail bonds of up to $1000. Just present your membership card to the arresting officer or court instead of surrendering your driver's license when charged with a moving violation. Acceptance is at the discretion of the arresting officer or court. If you do not appear for your court date and Better World Club has paid the court your bond up to your benefit limit, you must reimburse Better World Club for the amount paid on your behalf. Certain states (like California) do not accept arrest bond certificates. In these states, Better World Club will not provide cash payment. Other states may accept a bond certificate, but in an amount less than the $1000 benefit limit.
Bond expenses not covered include, but are not limited to, for felony violations, driving while under the influence of alcohol, drugs, or narcotics or without a valid license, and payments of fines or forfeiture of bail bonds.

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Q: What is the Legal Defense Benefit?
If you must appear in court as a result of a traffic violation, you will be reimbursed for the fee charged by an attorney or your choice (other than yourself or a family member) to defend you according to the following schedule:
•    Reckless Driving: Trial - $150, Appeal - $170
•    Manslaughter: Trial - $600, Appeal - $400
•    Other Traffic Violations: Trial - $75, Appeal - $75
For New York state residents, we must by law make the reimbursement payment directly to your attorney.
Fines and forfeitures; commission of a felony; driving without a valid operator’s permit or under the influence of alcohol, drugs, or narcotics are excluded.

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Q: What is the Theft Reward Benefit?
If your car is stolen, Better World Club will assist in its recovery by paying a reward (up to $5,000 per occurrence for Basic members and $10,000 for Premium members) for information leading to the arrest and conviction of the person who stole your car. (This reward is not payable to members, their immediate family, or law officers.)

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Q: What is the Hit and Run Reward?
Better World Club will pay (up to $5000 per occurrence for Basic members and $10,000 for Premium members) for information leading to the arrest and conviction of a hit-and-run driver who injures you or your enrolled associate member while in your car. (This reward is not payable to members, their immediate family or law officers.)

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Bike Roadside Assistance

Q. What sort of vehicle will be sent for service?
Depending on the needs of the cyclist and the available vehicles for our service providers, you may get a light pickup truck, a tow truck, or a taxi cab.

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Q. Will you pick me up on a trail?
If you are on a serviceable road where we can get to you, we will come out assist.  We will not pick you up on a trail.

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Q. Do you provide Bicycle property insurance for my bike?
No.  As of 7/4/2013, Better World Club is no longer offering bicycle insurance for personal injury, liability, or property damage.  We continue talks with underwriters to develop sustainable and affordable insurance options for our cycling members. 

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Q. Can I combine Bike Service calls for a total of 60 miles.
No.  We will only cover up to 30 miles of transportation per incident. 

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Q.  Do you offer roadside repairs?
We do not perform roadside repairs for cars or bikes.  Some service providers may have tools on hand you can use to make repairs yourself, but mechanical repair is not covered by roadside assistance.

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Q. Where can I get bicycle insurance?
Spoke Bicycle Insurance offers "Comprehensive insurance solutions for your cycling lifestyle."

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Membership

Q: If I'm currently a member with another roadside assistance company, can I join Better World Club?
Absolutely! You can join Better World Club today, even if your old membership has not yet expired. Just pick a start date (any date in the future) on our enrollment form.
You can also contact your current club and ask to be reimbursed for the unused portion of your membership. Make the switch!

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Q: Who do I call if I have a complaint?
For Issues with a service provider:  The local service provider who provided your roadside service is responsible for the assistance that you receive and should be your first point of contact.
We do want to know about every incident that generates a complaint as we work to maintain a database of the most reliable Service Providers in the business.
For all other concerns: Contact us.

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Q: How soon after I enroll does my membership become active?
Your membership will become active either three business days after your enrollment, or on a later date of your choosing.

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Q: How soon will I receive my membership materials?
As part of our conservation mission, you can obtain all your membership materials online, keep electronic copies, or print from your home.  You can also request paper materials, including your membership cards.   
A link at the member section of our website will allow you to print membership cards. Electronic copies of all of our most recent fulfillment documents are also available to print.
Members with valid email addresses will receive a confirmation email shortly after their enrollment/renewal with instructions on how to access their membership documents online.

Paper materials generally arrive within 7-10 days of the date they are requested.

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Q: What is your cancellation policy?
If you are not completely satisfied with your membership, please let us know immediately. You may cancel your membership within 30 days of your enrollment date and receive a full refund. If you cancel after 30 days, you will receive a pro rata refund of the unused portion of your membership fee without any penalties. Upon termination of membership for whatever reason, all membership benefits will terminate. This includes termination of all benefits under this membership for your spouse, domestic partner, or dependent children listed under your membership number.
Cancellation by the Club:
In order to maintain fair and reasonable membership dues for all members, the Club reviews all unusual frequency of claims on the basis of average member claims. Usage determined by the Club to be excessive may result in limitation of the number of claims allowed, non renewal, or cancellation of membership. If membership is ever cancelled, the Club will send you a pro rata refund of the unused portion of your membership fee, without any additional penalties, within 15 days of cancellation.

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Q: Can I change my membership level at any time?
You are able to upgrade or add associated throughout your contract year.  All changes will be effective three business days after processing. Contact Membership Services if you would like to change your membership program. You will not be permitted to change your membership program at the time you place an emergency assistance call.

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Q: How do you define "Associate Members"?
Associate Members are defined as individuals who live in the same household as the primary member.  Children living away from home between the ages of 16-25 are eligible for associate membership.

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Q: Do you cover domestic partners?
Hell Yes! Better World Club celebrates all unions.

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Q: My new car comes with roadside assistance. Why do I need Better World Club?
Better World Club membership is for you, not one specific car. With BWC, you can call for Roadside Assistance for any car you're traveling in -- whether it's yours or a friend's, -- whether you're the driver or just a passenger. BWC also offers quality service, something you don't want to be without. BWC also offers great discounts and other travel benefits that make a membership more than worth the member dues.
We will also be here when your new car coverage expires.

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Q: What happened to the gas rebates?
The gas rebate benefit was discontinued effective 8/1/2011 and was replaced with the Better World Good Car-ma rewards program.

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Q: Where are my membership cards?
BWC operates as paper-free as possible, so if you did not receive membership cards, you may not have checked the request box when signing up or renewing. If you did not request cards when renewing and want them, or if it has been longer than 10 days, contact us to verify we have the correct address on file.
All of your member materials are also available for review at our member site. You can even print your own membership cards.
Please note: we will never ask you to present a card to receive service. All you need is a valid membership number and the emergency roadside assistance phone number.  A confirmation email will be sent to you shortly after every enrollment or renewal.

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Travel Services and Maps

Q: Do you have maps?
Yes!!  Including Bike maps!! Maps are free for members and can be ordered at any time. We carry a wide variety of detailed city maps, state maps, and regional maps.
Please allow 10-14 days for delivery by postal mail.

List of maps in stock

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Q: How do your Trip Routings work?
Trip routings provide directions along either a scenic or direct route travel plan. Your routing will include attractions and points of interest along your route. Please allow 14 days before your departure date for postal mail delivery. Please fill out our Trip Routing and Map Order Form at the member section of our website or give us a call toll free at 1-866-238-1137 (M-F, 8:30am-5:30pm PST).

Please include the following information when ordering:

- Member name
- Membership number
- Mailing address
- Daytime phone number
- Date of departure
- Departure address
- Arrival address
- Fastest route or scenic route
- Stops along the way
- Preferences (i.e. I want to head east on I-50 until I get to Anytown, USA)

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Q: Do you offer Amtrak Discounts?
Better World Club has been told by Amtrak officials that Amtrak is no longer able to make new discount partnerships per instruction by the Congress that it operate more as a viable private corporation. Some groups that previously had access to discounts on Amtrak train travel saw their discounts revoked.
Amtrak offers its best discounts to travelers that book train travel 14 days or more in advance of their departures. The discount for booking 14 or more days in advance is greater than ANY discount offered by a group that maintains a discount partnership with Amtrak.

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Q: Do you offer hotel discounts and how do they work?
Save up to 10-30% on all hotels and motels including eco lodging and some of the largest, best-known chains.  To receive discounts, you will need to log in to your member discount page and book your hotel through BWC.  

Members can also use our Online Booking engine to obtain discounts on hotels, airline reservations, car rentals, vacations and cruises.

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Q: Do you offer discounts on car rentals?
Yes. Members are eligible for savings of between 10-25% at major car rental companies. To receive discounts, you will need to log in to your member discount page and book your car rental through BWC.
Members can also use our Online Booking engine to obtain discounts on hotels, airline reservations, vacations, and cruises.

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Q: What is Emergency Travel Expense Reimbursement and how does it work?
If your personal trip is interrupted as a result of a vehicular (or stationary object) collision more than 100 miles from your home, you are eligible for certain expenses incurred within 72 hours of the collision. Covered expenses include commercial transportation to your home or original destination, a rented vehicle from a commercial agency, and meals and lodging purchased in the vicinity of where your vehicle is being repaired. Lodging does not include pre-arranged vacation or recreational lodging.
Please Note: Mechanical Breakdown is not covered under this benefit.  
Basic members can be reimbursed up to $500 per occurrence with a $1000 annual maximum, and Premium members can be reimbursed up to $750 per occurrence with a $1500 annual maximum.
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Auto Insurance

Q. What are the different components of insurance coverage?
An insurance policy usually has between 4 and 13 sections, depending on how many coverages you choose. Insurance Coverages can be broken down into 2 categories:
• personal injury
• property damage

Property damage can also be categorized:
• the damage you cause to another's property
• damage done to your automobile in an accident
• damage to your automobile caused by weather, theft, fire
• other damage from events unrelated to an accident.

Another component of the policy involves your deductible: the amount that you pay before the insurance company begins covering cost of damage or injury. The higher the deductible, the lower will be the premium for the particular coverage. For this reason, consumer groups encourage you to take the highest deductible that you can afford to pay ($500.00 or higher). They also urge you not to file a claim for fender benders because insurance companies will adjust the price of your premium based on how often you submit a claim.

According to Robert Hunter of Consumer Federation of America, insurers are likely to renew your policy even if you have a serious accident, but might refuse to renew if you submit claims for a bunch of minor ones.
Check who is covered under the policy by reading the cover or "declarations" page of your insurance policy. Identify any exclusions (whatever is not covered). Make sure you understand these issues before you purchase a policy. Don't wait until you file your first claim.
Bodily Injury Liability: Covers the medical expenses, pain and suffering, and economic losses of people that you injure in an auto accident.
Property Damage Liability: Covers the damage you cause to someone else's property in an accident.
Uninsured Motorist: Covers your injuries and pain and suffering caused by an uninsured or hit and run driver.

Underinsured Motorist: covers your injuries and pain and suffering caused by an insured motorist whose insurance limits are lower than your losses.

Personal Injury Protection: Required in no-fault states. Covers medical expenses and some earnings, regardless of which driver was at fault.

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Q. What is no-fault insurance?
No-fault insurance is typically mandated by the state to assure that a victim has a recovery regardless of who caused an accident. In a "no-fault" state, your insurance will cover your claim (according to the rules of that state) even if someone else was at fault.

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Q: What is cheaper: no-fault or conventional insurance?
Although it was once assumed that no-fault would be a cheaper way to go, it hasn't worked out that way so far.

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Q. What is "collision" coverage?
"Collision" covers your car in an accident, even if that accident was your fault.

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Q. What is "comprehensive" coverage?
"Comprehensive" typically covers your car from damage not related to an accident: theft, fire, a tree falls on your car because of the weather, a pebble breaks your windshield.

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Q. Should I carry collision coverage?
There is a fairly simple formula that consumer groups suggest you consider: if a premium costs more than 10% of the value of your car, you should consider passing on it.The average driver gets in an accident once every 11 years, and the resulting cost is usually less than the value of an entire car. If the value of the car and the premium are close, you need to consider how upset you will be if you might once need to pay to repair any damage out of your own pocket. This varies from individual to individual.

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Q. How much liability coverage should I purchase?
Consumer groups urge you not to accept the state minimums if you can afford more. Injury to a person can be much greater than damage to property -- even reaching millions of dollars. While state minimums are in the $10,000 to $20,000 range, consumer advocates encourage you to purchase at least $100,000/$300,000 coverage (pays $100,000 per person and $300,000 for everyone injured in the accident) if you can afford it. If you have significant assets, they also encourage you to look at "umbrella" policies, where additional coverage can be purchased relatively cheaply, typically for no more than a few hundred dollars.

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Q. What about other coverages?
While each individual must make his or her own decision, consumer groups generally advise not to purchase towing or car rental insurance because you are unlikely to need those services. Towing as an insurance coverage is a "reimbursement" up to a limit after you pay for towing out of pocket. Of course, you can purchase "sign and drive" road service right here at the Better World Club.

Also, you should take a moment to consider whether you need additional medical insurance (generally offered as a "medical payment option" coverage which will pay doctor and hospital bills -- and sometimes funeral expenses -- for you and your passengers) if you already have a good medical insurance plan (life insurance for the funeral coverage). Typically, this coverage will help those passengers in your car who don't have medical insurance.

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Q. Can I get a discount?
Insurance providers offer a variety of discounts for good drivers. Bad news for 55 year olds: some insurance companies consider you "seniors". They'll give you a discount all right, but only if you take a drivers test. So how much is your time -- and your pride -- worth? If it's 10-15% off your policy, go for it. We have every confidence you'll pass.

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Q. Why do we ask for your Social Security number?
Better World Insurance represents various insurance companies/underwriters. Insurance companies use a wide range of information about a class of risks in order to determine how they set rates. One aspect of this underwriting information that is currently causing a furor in many state legislatures is credit rating, which operates under the assumption that people with impaired or nonexistent credit records present a greater risk in terms of premium payment and potential for losses. The most obvious way for underwriters to obtain your credit information is through your social security number. This intersects with yet another public furor over privacy rights and the protection of personal information. There is no simple answer to this dilemma, as credit rating is a standard insurance industry tool and no clear consensus has arisen from the debates in every state over its use. Suffice it to say that, for the moment, credit rating is a legal and accepted practice and, if you have a good credit rating, insurers say that you can be assured of better rates. If you have personal reservations about giving out your social security number in order to receive a quote, that's fine. Don't provide it. You're under no legal obligation to do so. Understand, however, that any quote you receive under those conditions may not be a reliable indication of the premium you will be asked to pay if you actually purchase the associated insurance policy. When you commit to obtain coverage based on the quote, your social security number will then be required, and the underwriting information - and your price - will be changed to reflect your exact profile. Again, if you have a good credit rating, this will generally work in your favor.

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Q: Has Better World researched the environmental records of the insurance companies they represent and work with?
Because of the current insurance climate, BWC looks primarily for insurance companies that have excellent consumer service and fair prices.

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Roadside Assistance | Membership Benefits  | Insurance Services | Member Testimonials


Quotes From Members

  • "Also, I'm really pleased that I found Better World; it really suits the values of my family and, by the way, my congregation and my grad students. I don't know how many in either group belong to any auto club or travel club, but they surely would be ashamed not to join up with BW if they ever join any. :)"
  • "Thanks again for your prompt and courteous and helpful support."
  • "This claim was the only time so far that we've needed to use our BWC coverage, but it was exactly what we needed in that situation, so we'll definitely keep our memberships active in case we run into issues on future rides!"
  • "You serve your market with intelligence and humor. I didn't feel like I was a family member when I had AAA, but I feel like an important part of a socially-conscious family with you. Keep the newsletters coming."
  • "Thanks very much! I switched to BWC because I believe you share my values and concern for sustainability. The hybrid discount is a great added bonus. It's great to see businesses thrive on a positive progressive message."
  • "My alternator gave out suddenly one night. I was stranded on a frontage road near the freeway, in the dark, in the rain, a couple hundred miles from home late on a weekend night. When I called BWC, your representative asked if I was in a safe place, dispatched a tow truck, and asked if I needed help finding a hotel for the night. Needless to say, I was impressed. It's good to know folks like you have my back!"
  • "Your newsletter is full of stimulating information--not only revealing the truth about companies/regulations that are unfair, unconscious, or downright despicable, but also highlighting positive efforts and developments for a better world. Really appreciate it. And also enjoy your sense of humor."
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