If your car is disabled and cannot be driven safely under its own power, you may contact our toll free dispatch service for assistance. If we are unable to locate a facility, you may obtain preauthorization to contact the facility of your choice and submit a claim for reimbursement up to $50 for Basic Memberships or $100 for Premium Memberships.
Membership benefits apply to Better World Club members and not to any single vehicle.
You may be taken to the nearest service station or to your home. In some cases, you may not be taken to the location of your choice. For example, we will not tow you and your vehicle to a vacation home or to a friend's house. Be sure to have your active membership number available when you make a service call. Members are expected to be with the vehicle at time of service.
Roadside assistance is available throughout North America. This includes all fifty US states (Hawaii and Alaska), the District of Columbia and Canada. Auto club members are entitled to four service calls per year.
Service calls include towing, battery assistance, lockout assistance, flat tire assistance, fuel delivery or extrication.
Should your car become operable before service arrives please call Better World Club immediately to cancel the call. Un-cancelled calls will count toward a member’s yearly usage total.
Towing
Your vehicle can be towed up to your benefit limit, up to 5 or 100 miles at no extra cost. If you choose to arrange for service on your own, you will be reimbursed up to $50/$100, respective of your benefit limit (pre-authorization required). Certain restrictions apply. (Other auto clubs do not guarantee immediate availability for flatbed trucks)
Better World Club has fulfilled your towing request when your disabled vehicle reaches its appointed destination. Any repairs or additional towing for the same breakdown will only be provided at a member's expense.
Local ordinances may prohibit a service provider from carrying more than one passenger. If necessary, the Club will assist members in finding alternate transportation to the towing destination and beyond. Transportation will be provided at the member's expense.
Battery Service
A jump-start or minor emergency mechanical adjustments
will be applied to start your vehicle at the point of disablement.
Flat Tire Assistance
We will install your inflated spare. (If you have no spare or if your spare is flat, no reimbursement is available for the cost of tire repair or the second service call to return the repaired tire to the disabled vehicle.) Better World Club doesn't bring new tires out to members. If the spare is flat, missing, or the original tire cannot be removed the vehicle will be towed.
Gasoline, Oil, Fluid and Water Delivery Service
An emergency supply of gasoline, oil, water or other materials or parts will be delivered to the member's vehicle for any member in immediate need. The member must pay for the liquids, parts or materials delivered. Delivery of diesel, biodiesel, or ethanol fuel is not available.
Extrication
We will extricate your vehicle from a ditch, snow, mud or sand. This benefit cannot be used for everyday normal snow removal. |
